Refund and Returns Policy

Refund and Returns Policy for ELIZABETH FURNITURE LLC

At ELIZABETH FURNITURE LLC, we are committed to providing high-quality, modern furniture and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our policy below for returning items and obtaining refunds.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Timeframe: Requests for returns must be made within 30 days of the delivery date.
  • Proof of Purchase: A valid receipt or proof of purchase is required to complete your return.

Note: Certain items are not eligible for returns, including custom-made furniture, clearance items, and gift cards.

2. Non-Returnable Items

Due to the nature of certain products, we do not accept returns on:

  • Custom or personalized orders
  • Clearance or final sale items
  • Gift cards

If you have any questions about an item’s return eligibility, please contact our customer service team at info@elizabethfu.shop or (650) 762-6924 before making a purchase.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@elizabethfu.shop or call (650) 762-6924 to request a return authorization. Provide your order number, contact information, and a brief explanation of the reason for the return.
  2. Packaging: Repack the item securely in its original packaging.
  3. Shipping: We recommend using a trackable shipping method for returns. Return shipping costs are the responsibility of the customer, except for items received in damaged or defective condition.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: If your return is approved, a refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider’s policies.
  • Partial Refunds: In some cases, partial refunds may be granted if the item shows signs of use or if it is returned after the 30-day period.
  • Non-Approved Returns: If the item does not meet our return eligibility criteria, we may return the item to you at your expense or offer a partial refund based on the condition of the product.

5. Damaged or Defective Items

If you received an item that is damaged or defective, please contact us within 7 days of receipt to arrange for a replacement or refund. We may request photos of the damage for quality assurance purposes. In such cases, ELIZABETH FURNITURE LLC will cover the return shipping costs and any replacement fees.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at info@elizabethfu.shop or (650) 762-6924. For other exchange requests, such as a different product, please follow our standard return process.

7. Cancellations

Orders may be canceled if they have not yet been shipped. Please contact us as soon as possible if you wish to cancel your order. If the order has already shipped, you may need to follow our return policy guidelines once the item arrives.

8. Contact Us

If you have questions about our Refund and Returns Policy, or if you need assistance with a return or refund request, please contact us at:

ELIZABETH FURNITURE LLC
Phone: (650) 762-6924
Email: info@elizabethfu.shop
Address: 607 Arastradero Rd, Palo Alto, CA 94306